Here is the transcript:
Hi Bill, I spoke with Duane yesterday about Trip Advisor report on my business and me personally. I really don't think this is fair under circumstances. When I heard about date and that there was a mix up, I immediately tried to get a hold of you guys and Mark and see what could be done to fix the situation. I did not run and hide, and I faced it and took complete responsibility for my mistake. I apologized several times on the phone to Rich, and felt terrible about this situation. I asked Mark to see what he could do on my behalf, since I was down there at the time to fix this situation and that I would take care of it. I followed up each evening w/ Mark to see how fishing went and everything was OK according to him and his follow up email. I do not want to make a big deal about this, but wanted to get done with it. I do not screw people, but I do make mistakes. I try my hardest to make sure each and every persons package is done correctly. I would like to discuss this more over the phone if you would please give me a chance I'm sure we can work something out. Please this means allot to me? 1(888)241-1543 x 714 What do you think is fair to get this resolve? I posted an email from Mark? --------------------------------------------------------------------- I'm a little surprised about the Wagner group. They seemed like reasonable guys and I though we smoothed it over OK. We departed a few hours late the 1st day because of the mix up but we stayed out late and comped them lunch, beer and t-shirts. The weather was not good and we didn't catch any fish that day but an earlier departure may not have made a difference. The following day was outstanding and they caught more fish than they knew what to do with. I told them you were very stand up, admitted the mistake and apologized over and over. It is water under the bridge now but there was a lot of things they could have done to avoid what happened. One of the guys called me after the 2nd day and expressed how happy they were. He had left a camera bag on the boat that we returned to them before departure. At that time he did mention a further mix up with their hotel deposit. I didn't get the details and advised them to contact you. He mumbled they would probably contact me direct next time. It would be interesting to ask who the extra $750 was paid to. I'm sure you don't want your clients being over charged on this end.